Customer stories
How ONA Hotels & Apartments achieved 95% satisfaction in its internal training with Genially
The Learning & Development team at ONA Hotels & Apartments transformed their onboarding and training content with Genially. They increased team interest and motivation, and survey results show satisfaction levels close to 95% with the materials used.
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About ONA Hotels
A hospitality group built on continuous learning
Ona Hotels & Apartments is a hospitality group with over 50 properties across 24 cities. Its team of more than 1,500 employees regularly takes part in internal training programs.
The challenge
Training that captures attention
The Learning & Development team at ONA Hotels needed to refresh their training materials to better engage teams in both online sessions and in-person workshops. The new content also had to meet three key requirements: offer a more attractive design, adapt to different departments while maintaining brand identity, and integrate easily into their corporate LMS.
At the same time, the company's expansion and workforce growth introduced an additional challenge: scaling training and aligning an increasingly diverse team under the same quality standards.
"We wanted to move forward in e-learning with gamified content that would guarantee high engagement. We also wanted to design eye-catching presentations for in-person workshops."
The solution
Interactive, scalable training aligned with business goals
The Learning & Development team implemented a more dynamic, scalable, and business-aligned training strategy with Genially: interactive onboarding redesigned as an escape room where new hires take a virtual tour of the company's properties; scenario-based leadership training with simulations and decision-making exercises; dynamic online and in-person sessions with challenges, quizzes, and contests; and seamless LMS integration via SCORM.
This approach led to the creation of Ona University, a dedicated digital learning environment where training evolves alongside the business.
"Genially allows creators to explore different design options with a clear pedagogical purpose. It's a simple alternative with a minimal learning curve."
Results
Greater engagement and retention
Thanks to Genially, ONA Hotels has transformed how teams experience training: it's now seen as an opportunity to learn, explore, and grow professionally. Sessions are more dynamic and participatory, and 95% of attendees rate the materials as highly satisfactory.
In addition, feedback surveys show that 85% of the team not only reflect on their skills but also apply what they've learned in their daily work, from leadership to sales.
"In face-to-face training environments, gamification has been key to creating a fun atmosphere, which makes learning easier and helps build connections between participants. Genially has helped us turn training into an experience. It's a tool that inspires and connects."