{"version":"1.0","type":"rich","width":1200,"height":675,"title":"Stratégie RH : Recrutement et Rétention des CSR","description":"Cette présentation analyse les leviers du recrutement et de la rétention des conseillers service client. Elle examine les métriques clés et propose un plan d'action pour renforcer l'engagement et stabiliser durablement les effectifs.","author_name":"Genially","provider_name":"Genially","provider_url":"https://genially.com","html":"<div style='width: 100%;'><div style='position: relative; padding-bottom:56.25%; padding-top: 0; height: 0;'><iframe frameborder='0' width='1200' height='675' style='position:absolute; top: 0; left: 0; width: 100%; height: 100%;' src='https://view.genially.com/6ab4ca08285bf26b816054fa' type='text/html' allowscriptaccess='always' allowfullscreen='true' scrolling='yes' allownetworking='all'></iframe></div></div>","thumbnail_url":"https://genially-thumbnails.genially.com/6ab4ca08285bf26b816054fa.png?ts=1790233212847","thumbnail_width":1200,"thumbnail_height":675}