{"version":"1.0","type":"rich","width":1200,"height":675,"title":"Réclamations et Culture Client : Le rôle du manager","description":"Ce support explore les enjeux de la gestion des réclamations comme levier de fidélisation. Il détaille la procédure de traitement, les niveaux d'escalade, et comment le manager peut animer une culture client centrée sur la symétrie.","author_name":"Genially","provider_name":"Genially","provider_url":"https://genially.com","html":"<div style='width: 100%;'><div style='position: relative; padding-bottom:56.25%; padding-top: 0; height: 0;'><iframe frameborder='0' width='1200' height='675' style='position:absolute; top: 0; left: 0; width: 100%; height: 100%;' src='https://view.genially.com/6a2aab6f8aa435664097fe68' type='text/html' allowscriptaccess='always' allowfullscreen='true' scrolling='yes' allownetworking='all'></iframe></div></div>","thumbnail_url":"https://genially-thumbnails.genially.com/6a2aab6f8aa435664097fe68.png?ts=1781183924220","thumbnail_width":1200,"thumbnail_height":675}