{"version":"1.0","type":"rich","width":1200,"height":675,"title":"Stratégies de Fidélisation Client : De la Théorie à la Valeur","description":"Maîtrisez les leviers de la fidélisation client. Ce cours explore les concepts clés, l'analyse des données, l'omnicanal et les indicateurs de performance pour transformer la satisfaction en valeur durable pour l'entreprise.","author_name":"Genially","provider_name":"Genially","provider_url":"https://genially.com","html":"<div style='width: 100%;'><div style='position: relative; padding-bottom:56.25%; padding-top: 0; height: 0;'><iframe frameborder='0' width='1200' height='675' style='position:absolute; top: 0; left: 0; width: 100%; height: 100%;' src='https://view.genially.com/6a281b9508390a043dbb10f0' type='text/html' allowscriptaccess='always' allowfullscreen='true' scrolling='yes' allownetworking='all'></iframe></div></div>","thumbnail_url":"https://genially-thumbnails.genially.com/6a281b9508390a043dbb10f0.png?ts=1781120195285","thumbnail_width":1200,"thumbnail_height":675}