{"version":"1.0","type":"rich","width":1200,"height":675,"title":"Match the Widget: Mastering Customer Support Tools","description":"An interactive drag-and-drop training game designed to test customer service agents on messaging platform workflows, widget functionality, and security protocols. This simulation-based activity ensures mastery of the modern support dashboard through eight targeted, intermediate-level challenges.","author_name":"Genially","provider_name":"Genially","provider_url":"https://genially.com","html":"<div style='width: 100%;'><div style='position: relative; padding-bottom:56.25%; padding-top: 0; height: 0;'><iframe frameborder='0' width='1200' height='675' style='position:absolute; top: 0; left: 0; width: 100%; height: 100%;' src='https://view.genially.com/6a0bc1dc123ab0443ea3b024' type='text/html' allowscriptaccess='always' allowfullscreen='true' scrolling='yes' allownetworking='all'></iframe></div></div>","thumbnail_url":"https://genially-thumbnails.genially.com/6a0bc1dc123ab0443ea3b024.png?ts=1779157286560","thumbnail_width":1200,"thumbnail_height":675}