{"version":"1.0","type":"rich","width":1200,"height":675,"title":"Customer Service Manual","description":"Help your team develop the skills to handle challenging situations with this free Customer Service Manual template. This interactive training resource includes space for you to add videos, scenarios, difficult questions, and tips for dealing with clients.","author_name":"Genially","provider_name":"Genially","provider_url":"https://genially.com","html":"<div style='width: 100%;'><div style='position: relative; padding-bottom:56.25%; padding-top: 0; height: 0;'><iframe frameborder='0' width='1200' height='675' style='position:absolute; top: 0; left: 0; width: 100%; height: 100%;' src='https://view.genially.com/63bfb7c0ce095b0017ebe031' type='text/html' allowscriptaccess='always' allowfullscreen='true' scrolling='yes' allownetworking='all'></iframe></div></div>","thumbnail_url":"https://genially-thumbnails.genially.com/63bfb7c0ce095b0017ebe031.png?ts=1741262079724","thumbnail_width":1200,"thumbnail_height":675}